Are all products available?
All items for sale on our e-commerce site are available. In the event that the product you want is not available, please contact our customer service by phone or e-mail.
Are the colors of the articles on the site perfectly realistic?
Each article is photographed with the aim of making its details and quality stand out. As a result, we show the actual colors. However, colors may vary slightly from one screen to another.
How can I get help with purchasing on the site?
Please contact customer service by phone or e-mail.
What payment methods are accepted?
Payment for purchases can be made by:
Cash on delivery upon receipt of the package from the courier (only for Italy);
Credit or debit card: Visa®, MasterCard®, Maestro®. You must indicate the number of your credit card or debit card, as well as the expiration date, and the verification code on the appropriate check-out page;
All transactions made on the site are secure. The presence of a padlock next to the address of the page that begins with "https" indicates that you are in a safe environment. Thanks to the 3DSecure system, the security of payments made with Visa® and MasterCard® cards is further enhanced by the "Verified by Visa®" and "MasterCard® SecureCode" payment methods.
In addition Plan_G has implemented security measures to protect the personal information communicated from any unauthorized access and use. However, it should be borne in mind that data transmission on the Internet is never 100% secure and that any information communicated online can potentially be collected and used by people other than the intended recipients.
Shipping and returns
What is the shipping cost?
In the Standard shipping type, delivery costs are free for the Customer over. Express shipping costs are charged to the customer and are clearly spelled out when placing the order.
What is the shipping time?
Standard shipping in Italy includes 2-3 working days, in the rest of the world 7-10 working days from order confirmation.
Express shipping provides for delivery in Italy within 24 hours and the rest of the world within 48-72 hours from order confirmation.
What if I'm not at home when they deliver my package?
The courier in charge will leave a non-delivery notice with all the details necessary to be able to reschedule a second stop or to request a firm deposit at the TNT or FEDEX office closest to you.
How do I return a product?
Pursuant to article 52 of the Consumer Code, if the Customer is a consumer, he has the possibility to return, to request a replacement or refund, of any product ordered on the site within thirty (30) calendar days from the delivery date. Returned products must be accompanied by the relevant purchase invoice. Return is free.
The following conditions apply for product returns:
the product must be returned in its original packaging;
the goods must be returned intact, unused. and complete in all its parts
How to make a return?
You can make a return by contacting our Customer Service at firstname.lastname@example.org indicating the code of the items to be returned.
When your return is received by the Paln_G offices, you will receive a confirmation e-mail with the return number.
Please pack the product as you received it.
How long will it take for me to be refunded?
We strive to process refunds as quickly as possible. Your refund will take place within 5 business days from the receipt of your return at our warehouse.
The Plan_G newsletter allows you to be informed about the latest news: promotions, latest arrivals, capsule collections, news.
We are committed to maintaining a low sending frequency and to not share your e-mail address with third parties.
How can I sign up for the newsletter?
You can subscribe to the newsletter on the site by entering your e-mail address in the appropriate field at the bottom of the page, then clicking on "Subscribe".
How can I unsubscribe from the newsletter?
You can unsubscribe directly by clicking on the appropriate link located at the bottom of our emails.
For any information you need, please call us or write to us.
Via Azzone Visconti 46, 23900 Lecco
You can use the plan-g-store.com site without providing personal information.
However, you will be asked to provide some information such as:
- name, address, telephone number, e-mail, if you wish to receive information from plan_g;
- some financial information (credit card number) necessary to pay for the items ordered and to process your order, in case you intend to purchase an item presented on the Plan-G-Store.com website
The Plan-G-Store.com website undertakes to disclose your contact details only to third parties involved in the fulfillment of your order: banking institution, delivery service, etc.